Product Descriptions

Items will be described as accurately as possible. Please remember that antique items will show signs of use and a more detail explanation of any flaws or restoration will be noted in the description. All pictures are taken under bright white photography lighting and although we always try to show the product colours to the best of ability, on occasions it is possible that the colours in the picture may slightly differ from the actual colours. If you are looking for something that is highly specific it might be an idea to view the item before purchasing or contact us for further details and photos.

Items are sold as seen.

Products will be safely and securely packaged. Delicate items will be marked fragile. Fragile items including porcelain and glass are not covered under most couriers so please be aware of this.

We can not take any responsibility for the item once it leaves our premises.

If you wish to use arrange your own courier, we are happy to package your item(s) and print label for free. Again we can not take any responsibility for the item once it leaves our premises.

You are more than welcome to collect your purchase in person. If you wish to do so please contact us to arrange a convenient day and time to pick up.

Returns Policy

If for any reason you are unhappy with your purchase we offer a full refund policy for orders placed ONLINE ONLY. We ask that you inform us by email within 48 hours of receiving your package if you wish to return it. Please return the item(s) in the same condition as received and in the original packaging. Please note that the initial delivery charge is non refundable and you will also be liable for the return carriage charges. Once the item(s) have been returned they will be inspected before issuing a refund, minus any courier charges.

In the unlikely event of your item arriving damaged, you must contact us within 24 hours of receiving your item. Once your order has been dispatched it cannot be cancelled - our returns policy will then come into affect.

For items collected/bought in person - we do not offer refunds. We can offer an exchange or credit note.

Although we understand that not everything can be plastic free quite yet, especially with packing and shipping, we aim to use sustainable and reusable products wherever possible as part of our commitment to long term sustainability.

Your item may be arrive in a reused box/packaging.

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For any enquires, please email: echoesoftimeantiques@gmail.com